Whitman Homes provides customer service to its contracted homeowners who remain within the terms of the one-year limited warranty .  The warranty period begins on the date of your closing and expires one year from that date.

We take pride in the service we provide to our clients and look forward to resolving any valid issue as promptly as possible.

Non-emergency warranty requests will be handled by appointment between 8:00 AM and 4:00 PM, Monday through Friday, and we will make every effort to accommodate your schedule.  If you are submitting your 30 day or 11th month list, you can upload it below.  Please be sure to communicate how we can have access to your home for the service visit.”

Emergency Service

Whitman Homes does offer 24/7 coverage for emergency service during the 1 year warranty period.

  • If you do have an emergency within your 1 year time period (this is limited to the following: no heat, a burst pipe, or a life safety issue), please call 1-800-880-3620.
  • During normal business hours, press extension #420 to notify us of the emergency. For gas smell/odor please leave the home and call 911 or the gas company directly.
  • After hours, our answering service will pick up your call and you can request to have the “ON CALL” Construction Manager paged for a return call.

After filling out the form below, simply click “Submit”

Pinehills Custom Cottages Service Request Form